Terms and Conditions

PAYMENT

We accept all major credits with NO additional fees.  If you would like to pay using a check or money order and receive a 3% cash discount, please contact us at info@customnightvision.com.   Please note, this will delay your shipping time because it takes time for these payments to clear.

BILLING AND SHIPPING ADDRESS MUST MATCH FOR FIRST TIME CUSTOMERS ON ORDERS OVER $250.00 (OR YOU MUST CONTACT US PRIOR TO PURCHASE)

All cancelled orders subject to 3% cancelation fee.

SHIPPING AND RETURNS

All night vision unit orders are shipped fedex express signature required for insurance and security purposes. Most accessories are shipped USPS Priority Mail or Fedex Ground/Home Delivery. Ready to ship items are typically shipped within two business days and custom night vision builds can take up to seven business days to ship. Expedited shipping orders will typically be shipped via Fedex Standard Overnight or USPS Express (if standard overnight is not available for your address the order will be shipped Fedex Express 2 Day Air).

Returns will be handled on a case by case basis.  Our goal is to assure every customer is satisfied and wants to order from us again. 

SALES TAX

No one likes taxes, but all companies must collect and remit sales tax in states where economic nexus exists. Doing numerous sales tax filings every month is not fun or cheap for us. Rather than risk going out of business by not complying with the new sales tax regulations and thereby hurting our customers and employees, we want to stick around for the long term. Our night vision customers count on us to warranty their devices in case of any issue.

TERMS AND CONDITIONS

When you place an order CustomNightVision.com, you are agreeing with our sale terms and conditions.  Please read before making a purchase.

Shipping Liability

I understand that once my package is entrusted to a common carrier (i.e. UPS and FedEx) that CustomNightVision.com does not have control over my package. Additionally, I agree that once such common carrier delivers my package to the address I specified, I am fully responsible for the safety of my package (please make sure that the common carrier has access to a safe location at which to deliver your package).

PRIVACY POLICY

Your information is not shared or sold to anyone.

EXPORT CONTROLS POLICY

Export of the commodities described herein is strictly prohibited without a valid export license issued by the U.S. Department of State’s Directorate of Defense Trade Controls (DDTC), as prescribed in the International Traffic in Arms Regulation (ITAR), Title 22, Code of Federal Regulations, Parts 120-130, or the U.S. Department of Commerce’s Bureau of Industry and Security (BIS), as prescribed in the Export Administration Regulations (EAR), Title 15, Code of Federal Regulations, Parts 730-774.

Custom Night Vision does not export outside of the United States of America. No Exceptions.

U.S. Export Restrictions:

DDTC and BIS, among other U.S. government agencies, regulate the export, re-export, and transfer of our products. Due to this we kindly request that you read the below paragraphs regarding U.S. export regulations.

It is unlawful to export, attempt to export, or otherwise transfer or sell any hardware, software, or technology/technical data, as well as to furnish any service to any foreign person, whether abroad or in the United States, for which a license or written approval of the U.S. Government is required, without first obtaining the required license or written approval from the U.S. Government.

It is the exporter’s responsibility to request and obtain export licenses or other authorizations for the export of the subject items, and to ensure that the requirements of all applicable laws, regulations, and administrative policies are met.

Sales or transfers to individuals or entities on the any U.S. prohibited party list or to any sanctioned countries and territories are strictly prohibited.

Diversion contrary to U.S. law is prohibited.

If you should have any questions or require additional information regarding export regulations, please contact our knowledgeable and experienced staff or contact the relevant U.S. government agency.